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About Us
Customer Success Program
Datacert customers are the legal industry’s most innovative users of
technology. They set the standard in implementing cutting-edge enterprise
legal management solutions to manage their departments more strategically.
We are committed to providing our customers with the opportunity to leverage
each other's experience and showcase their pioneering use of Datacert’s Passport
technology platform and industry-leading matter management and legal and IP
spend management solutions. Customers who enroll in the
Customer Success Program will have opportunities to network and share
best practices with peers from the Datacert customer community, take
advantage of industry speaking and media opportunities, and gain
increased insight into the product roadmap and influence over
product strategy.
Benefits
- Insight into product strategy and roadmaps
- Input into technology design and functionality
- Early adopter and beta program opportunities
- Recognition for your department’s innovation
- Opportunities to position yourself as an industry thought leader
- Membership in the Roadmap Review Forum upon enrollment
- Membership on the Executive Advisory Board upon completion of four success showcase activities
Opportunities to Showcase your Success
- Highlight your technology solutions with a success story
- Publish your story for greater visibility and to encourage the sharing of best practices
- Author or co-author a whitepaper to establish your thought leadership in the industry
- Participate in industry events as a speaker or panelist
- Speak about your technology solution at a Datacert seminar or webinar
- Enhance visibility by providing quotes and interviews to industry publications
- Participate in a reference call with a prospective customer or during a product demo
Customer Success Program members agree that Datacert can put them forward as references
in appropriate situations. Members will be notified of all media requests and industry
speaking opportunities that are a fit for them, and the first responder will be awarded
the opportunity. The Datacert marketing department will work with members to develop their
success story and promote their department as an industry innovator.
To enroll, please email Josie Johnson at josie.johnson@datacert.com. Upon enrollment you
will receive a welcome packet and a seat on the Roadmap Review Forum.
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