Datacert Learning Institute

The Datacert Learning Institute offers training consulting services to help clients who wish to assess how best to train their end users and technical staff to meet their overall project and software use objectives. With a staff of highly-skilled training professionals that have extensive software training experience, Datacert offers the ability to thoroughly assess the client’s training objectives for end user and technical resources in order to define a training plan and strategy with a recommended approach regarding course construction, course documentation, course delivery and a deployment timeline. This plan includes who should be trained, definition around what is trained based on user level or actions required of them, when to be trained and how the training should be delivered.

To learn more about the Datacert Learning Institute and the services the Training Services Group offers, contact us at 855.258.0186 or email us at datacerttraining@datacert.com.

The Datacert Learning Institute offers a combination of instructor-led (in person or virtual hosted) and computer-based courses to address all aspects of using, administering, and configuring Passport and Datacert’s core Matter, Spend and Governance, Risks and Compliance solutions. Courses are available in a variety of formats, including:

Instructor-Led Courses
Datacert training professionals utilize either standard or customized instructor and student materials to deliver in-depth classroom-style training in the convenience of the client’s environment, either in person or as hosted virtual sessions. Standard training covers the full out-of-the-box application functionality, while customized training is tailored to the client’s specific application implementation and can be full application training or role or action-based training. User level courses range in length from 2 hour role-based sessions to full day sessions depending on the training objectives per client and include extensive hands-on exercises to ensure participants become proficient and self-sufficient users of their Datacert solution. Technical level courses offered by Datacert’s Learning Institute can range from 1 to 6 days depending on the overall scope of training per client including system administration, configuration through the user interface and reporting.

Computer-Based Training
Datacert’s Training Services Group utilizes the latest technologies and tools to create a variety of computer-based training (CBT) and computer-based instructional (CBI) options, including presentations-on-demand (PODs) and Adobe Captivate® software simulations. These self-study modules allow users to quickly learn new topics at their convenience and test their learning progress along the way. Standard CBTs can be customized to match each client’s unique legal software design and business processes.

Train-the-Trainer
Datacert training professionals will coach the client’s internal training resources to enable them to train other staff on how to use Datacert’s Matter and Spend management software and Governance, Risks and Compliance software (GRC). This option ensures the client is fully-equipped with all of the necessary tools and knowledge to train new staff members as they join the team or change roles. Clients can also then choose to leverage Datacert’s out-of-the-box training material product to develop a custom training solution to meet the unique needs and user roles of their organization.

Datacert’s software training is complemented by a certification program for end users, system administrators and designers of the system. Datacert clients can rest assured that anyone who implements their Passport solution has been properly trained and certified to do so, as all Passport system implementation professionals, whether a Datacert employee, third-party consultant, or client resource, are required to hold the proper certification.

Clients wishing to may also require their internal users to receive formal certification for aspects of the legal software that are relevant to their jobs. This helps emphasize to end users the commitment that management has to the legal software systems, which helps drive change management.