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Services
Corporate Support
As a Certified Support Staff Excellence Center,
Datacert is committed to consistently delivering
the highest levels of service to its clients. Datacert is unique in its ability to deliver world-class
support on a global scale with local, in-country, multi-lingual customer support personnel in both the U.S. and Europe.
With Datacert's flexible support levels, each client can select the support option that best matches the needs
of its users anywhere in the world, in any time zone. Every support level includes online access to the
Datacert Customer Center, as well as assistance via phone and email from the Datacert Helpdesk.
All members of Datacert's dedicated customer support team are CSP-I and CSP-II certified by the
Technology Services Industry Association (TSIA), resulting in Datacert's designation as a
Certified Support Staff Excellence Center and ensuring that clients always receive a premier
level of technical support and outstanding customer service. In fact, Datacert has been recognized by
Hyperion Research, the leading analyst firm focused on legal technology and operations, for its
robust support services that exceed client expectations.
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