Contact Support... Phone: (800) 770-5121 24 hours a day, 7 days a week customer.support@datacert.com

"Datacert has the best customer support team I have ever dealt with for e-billing. Thank you for making my life easier." - Dilwar Chowdhury, Wilson Elser Moskowitz Edelman & Dicker LLP

As a Certified Support Staff Excellence Center, Datacert delivers the highest level of support in the industry to clients’ outside counsel firms and other legal service providers. Datacert believes in taking ownership of legal service provider implementation and support responsibilities so that corporate clients don't have to. Datacert has an in-house team dedicated exclusively to legal service providers for their implementations and ongoing care. Datacert's team of law firm specialists:

• Are all CSP-I and CSP-II certified by the Technology Services Industry Association (TSIA), resulting in Datacert’s designation as a Certified Support Staff Excellence Center and ensuring that legal service providers always receive a premier level of technical support and outstanding customer service
• Implement more than 200 legal service provider connections every month from more than 150 countries
• Provide support worldwide, 24 hours a day, 7 days a week via email and phone
• Provide service to more than 11,000 unique legal service provider connections
• Are experienced working with legal service providers of all sizes and with various levels of technical sophistication
• Resolve 75% of all support calls in less than 15 minutes
• Receive a 90% satisfaction rating from legal service providers for our implementation and support services
• Provide ongoing legal service provider training upon request