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"We defined our expectations and examined our internal processes in order to create a vision of how we believed e-billing should be implemented. The DataCert implementation team then reviewed our requirements and shared with us best practices and lessons learned from other clients. Using that feedback we adjusted our approach." Brian Kenny, Marsh and McLennan Companies

With over 400 implementations completed, more than any other provider, DataCert knows what it takes to successfully deploy a legal operations management solution on a global scale. DataCert's corporate implementation team includes industry veterans who are highly experienced at understanding customer needs and providing best practice recommendations. And, as the only legal operations management solution provider with dedicated implementation, support, and relationship management personnel in EMEA, DataCert is unique in our understanding of global solution requirements and our ability to deliver exceptional local implementation services to our customers.

A Proven Implementation Approach
The DataCert Legal Systems Implementation methodology unites a disciplined project management approach with best practices from our extensive experience designing and implementing legal solutions for some of the world's most demanding and complex legal departments. DataCert's legal operations management experts provide consultative guidance while leading customers through our proven implementation process, which includes the following project phases:

• Phase 1 - Project Initiation and Project Planning
• Phase 2 - Project Requirements and Solution Design
• Phase 3 - Development and QA
• Phase 4 - User Acceptance Testing
• Phase 5 - Go-Live

Vast Integration Experience
DataCert understands that a legal operations management solution should complement each customer's existing technology investments and we bring our significant integration experience to each project. By providing standard integration frameworks that allow our customers to integrate DataCert solutions with both enterprise and proprietary systems, including accounts payable, ERP, document management, matter management, e-mail, e-procurement, and others, DataCert delivers end-to-end solutions that streamline business processes and drive efficiency.

Comprehensive Data Migration and Conversion
DataCert provides other services that may be required to complete a successful implementation, including data migration and historical data conversion. Based upon the implementation requirements, DataCert will migrate data associated with matters, law firms, contacts, documents, and timekeepers, as well as perform conversion of historical invoice or matter information.

Personalized Training Strategies
Preparing our customers to "go-live" with their DataCert solution is an integral part of each implementation project. DataCert's Training & Knowledge Transfer Program includes the development of key deliverables, such as an audience skill matrix, which enable DataCert to assess each customer's user base and tailor training to drive end user success and knowledge transfer. DataCert offers a variety of training formats, both online and onsite, to make training convenient and cost-effective.