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Services & Support > Corporate Services
> Support Services
DataCert believes that access to world-class customer support is an
integral part of any successful legal operations management solution and we are unique
in our ability to deliver that support on a global scale. With our flexible levels of
customer support, each customer can select the support option that best matches the needs
of users located anywhere in the world, in any time zone. All support levels include
assistance via phone and email from the DataCert Helpdesk, which is staffed by full-time,
experienced professionals with multi-lingual capabilities who are all CSP-I certified by the
Technology Services Industry Association (TSIA),
which is the recognized industry standard for delivering a premier level of
technical support and outstanding customer service.
DataCert support options also include assistance with
common requests that increase the value of the customer's DataCert solution,
such as custom report creation. DataCert understands that a legal department's
needs will continue to grow and change and we are committed to providing our
customers with consultative support to ensure their DataCert solutions always
keep pace with their business needs.
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