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Services & Support > Law Firm Services
> E-Billing Implementation & Support
"I'm very impressed that DataCert runs a 24/7 support shop.
DataCert has definitely been one of the smoothest and most secure e-invoicing services that I've ever dealt with,
coupled with an excellent user support system."
Jay Canon, Corr Cronin Michelson Baumgardner & Preece LLP
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DataCert delivers the highest level of law firm and vendor support available in the industry. We believe that we should take ownership
of law firm and vendor onboarding and support so that our customers don't have to. DataCert is the only e-billing provider with an
in-house team that is dedicated to law firms and vendors for their implementations and ongoing care. Our experienced specialists:
- Are all CSP-I certified by the Technology Services Industry Association (TSIA), which is the recognized industry standard for delivering a premier level of technical support and outstanding customer service
- Implement more than 200 law firm/vendor connections every month from more than 150 countries
- Provide law firm/vendor support worldwide, 24 hours a day, 7 days a week via email, phone, and WebEx
- Provide service to more than 11,000 unique law firm/vendor-to-client connections
- Are experienced working with firms/vendors of all sizes and with various levels of technical sophistication
- Resolve 75% of all support calls in less than 15 minutes
- Receive a 90% satisfaction rate from our law firms/vendors for our implementation services and support
- Provide ongoing training upon request
3-Phase Implementation Process
DataCert's proven 3-phase implementation process is designed to get law firms and vendors
submitting e-invoices as quickly as possible. To ensure a positive onboarding experience,
DataCert's dedicated Law Firm Operations team provides full-service support for each firm
throughout the process.
The three key phases of the implementation process include:
Phase 1 - Initial Contact & Information Gathering
DataCert Law Firm Operations sends all designated law firms and vendors a Welcome Kit
containing basic information, instructions, and a web address to complete an online
User Information Form. After a firm completes the form, Law Firm Operations reviews all
the data that has been collected to assess the firm's technical ability and then begins
assisting the firm with the preliminary reconciliation of matter and timekeeper
data with its client.
Phase 2 - Training, Registration & Testing
DataCert Law Firm Operations provides web-based training for each law firm user and can
provide additional training support as needed. Upon training completion, the user
registers on ShareDoc, DataCert's secure invoice submission portal, and DataCert establishes
access for the firm. Each firm submits a test document, which the Law Firm Operations team
reviews for compliance with industry standard and client-specific e-billing formats.
Phase 3 - Final Reconciliation & "Go Live"
DataCert Law Firm Operations assists with a final reconciliation of all matter and timekeeper
data. Once the client is live, each firm successfully creates and transmits a live invoice to
the client without assistance from DataCert personnel. When this is accomplished, the firms
have successfully completed the implementation process and can rely on the DataCert Law Firm
Operations team for ongoing 24/7 worldwide assistance with any technical support issues.
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