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Services & Support
> Law Firm Services
"I'm very impressed that DataCert runs a 24/7 support shop.
DataCert has definitely been one of the smoothest and most secure e-invoicing services that I've ever dealt with,
coupled with an excellent user support system."
Jay Canon, Corr Cronin Michelson Baumgardner & Preece LLP
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DataCert delivers the highest level of law firm and vendor support available
in the industry. We believe that we should take ownership of law firm and
vendor onboarding and support so that our customers don't have to. DataCert
is the only e-billing provider with in-house teams that are dedicated to law
firms and vendors for their implementations and ongoing care. Our
experienced specialists:
- Implement more than 200 law firm/vendor connections every month from more than 150 countries
- Provide law firm/vendor support worldwide, 24 hours a day, 7 days a week via email, phone, and WebEx
- Provide service to more than 11,000 unique law firm/vendor-to-client connections
- Are experienced working with firms/vendors of all sizes and with various levels of technical sophistication
- Resolve 75% of all support calls in less than 15 minutes
- Receive a 90% satisfaction rate from our law firms/vendors for our implementation services and support
- Provide ongoing training upon request
3-Phase Implementation Process
DataCert's proven 3-phase implementation process is designed to get law firms and vendors
submitting e-invoices as quickly as possible. To ensure a positive onboarding experience,
the dedicated DataCert Firm Implementation team supports each firm throughout the process.
The three key phases of the implementation process include:
Phase 1 - Initial Contact & Information Gathering
DataCert Firm Implementation sends all designated law firms and vendors a Welcome Kit containing basic information, instructions, and a web address to complete an online User Information Form. After a firm completes the form, a DataCert Implementation Clerk reviews all the user data that has been collected and assigns the firm to the dedicated Implementation Team. The Implementation Team begins assisting the firm with the preliminary reconciliation of matter and timekeeper data with its client.
Phase 2 - Training, Registration & Testing
DataCert Firm Implementation provides web-based training for each law firm user and can provide additional training support as needed. Upon training completion, the user registers on ShareDoc, DataCert's secure invoice submission portal, and the Implementation Team establishes access for the firm. Each firm submits a test document, which the Implementation Team reviews for compliance with industry standard and client-specific e-billing formats.
Phase 3 - Final Reconciliation & "Go Live"
DataCert Firm Implementation assists with a final reconciliation of all matter and timekeeper data. Once the client is live, each firm successfully creates and transmits a live invoice to the client without assistance from DataCert personnel. When this is accomplished, the firms are transitioned to the DataCert Law Firm Customer Support team for ongoing assistance with any technical support issues.
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