As Senior Vice President and Managing Director for India, Shanmugam Nagappan is responsible for oversight of all of Datacert’s Indian operations. In particular, he directs the efforts of a large and growing group of technical teams that are engaged in software development and quality assurance for Passport® product offerings and client implementations, and technical support to enable 24x7 global support for Datacert corporate clients and their networks of legal service providers. Since joining Datacert in 2013, Nagappan has concentrated on driving product delivery excellence and operational efficiency to ensure customer satisfaction, as well as leveraging the India operations to support the growth of Datacert’s business in the Asia-Pacific region. He is based at Datacert’s Asia-Pacific headquarters in Chennai, India.
Nagappan brought to Datacert over 18 years of experience in enterprise software implementations and IT consulting, including 15 years successfully deploying the offshore delivery model. Most recently, he was Managing Director for Pride Technologies in India. There he established and grew the company’s Global Shared Services Center, which provides business process outsourcing, IT services, and vendor management services to major US financial services firms. Prior to that, he served as Global CIO for Software Spectrum and Senior Vice President of IT for Insight, a Fortune 500 IT solutions provider. He also held senior management roles with KPMG in the US and India, where he advised multinational clients on their India sourcing strategies, oversaw large ERP implementations for Fortune 500 companies, and instituted continuous process improvement initiatives to streamline delivery of client projects.
Nagappan has a bachelor's degree in engineering, from Regional Engineering College in Trichy, India, and a master's degree in engineering from the University of Houston.