Passport® Claims Defense enables smart and efficient procurement, management, and delivery of legal services for claims organizations to help insurers improve expense and loss ratios. Using the solution, claims departments:

  • Reduce costs
  • Get better results and value from counsel
  • Manage cases more proactively
  • Identify cases for settlement earlier
  • Better prepare for the cases that need to be tried

Passport Claims Defense provides a single solution that brings together all of the parties involved in litigation management and other claim-related legal services. The ELM Solutions software serves as a centralized place where claims professionals and their retained panel and staff counsel law firms can track and share the latest case information. This enables timely, effective collaboration by the entire team and leads to more efficient and accurate case resolutions.

Built on Passport, our patented technology platform, Passport Claims Defense offers two modular, yet integrated, components: one supports claims professionals in their management of staff and/or outside counsel; the other supports the day-to-day case management needs of staff attorneys. These components may be used individually, or together as a comprehensive, integrated solution.

Passport Claims Defense is available for on-premise or dedicated hosted deployment, which offers each carrier the flexibility to select the option that best suits its company’s IT preferences and/or data security requirements.

Passport Claims Defense Components

Litigation Management for Claims Professionals
Drive claims department efficiency and improve control over legal activities and costs with a complete range of tools to manage litigation and outside counsel spend

Case Management for Staff Counsel
Equip staff counsel law firms to manage cases more proactively and drive the right cases to earlier resolution with a comprehensive solution for day-to-day case management 

When both components are used, Passport Claims Defense provides the unique advantage of a set of common KPIs (key performance indicators) to easily benchmark the effectiveness of all counsel, including staff and outside firms. This empowers claims organizations to gain new insight into counsel performance and value and, ultimately, become more strategic in their sourcing of legal work.

Passport Claims Defense

Drive improvement to expense and loss ratios.

  • Passport’s superior ease-of-use and wide range of business process automation tools drive efficiency and consistency throughout case management processes, which helps to reduce the cost per case and improve claims quality

  • Robust cost control features, such as automated invoice audits and AFA management tools, deliver significant reduction in legal spend

  • Reporting and analytics capabilities offer insights to help optimize resource usage, find new cost savings opportunities, and identify the most effective case strategies for earlier and more accurate case resolutions

Gain insight into counsel performance and value and select the best legal resource for every case.

  • Passport's ability to benchmark the effectiveness of all counsel, including staff and outside firms, empowers insurers to become more strategic in their sourcing of legal work and optimize the assignment of cases to achieve better claims outcomes

  • Case closure workflow includes ability to rate firms to capture subjective analysis of a firm's performance, which feeds that data into the Law Firm Smart Select feature

  • Law Firm Smart Select functionality displays firm and attorney ratings, providing claims professionals with data to help them assign their cases to the best firms

  • LegalVIEW® analytics offerings, which are powered by the world’s largest repository of legal performance data, further enhance a carrier’s ability to benchmark panel management practices to improve counsel selection and engagement, as well as to understand litigation expense drivers
  • Sophisticated reporting and business intelligence enable the use of both subjective and objective firm performance metrics to understand the true value provided by counsel

Make a smart long-term technology investment.

  • The solution’s underlying platform architecture offers insurers maximum flexibility to support the unique and evolving business needs of claims and staff counsel operations

  • Client-side toolkits put the power in customers’ hands to adapt Passport to meet their changing business needs

  • Superior integration capabilities enable a seamless flow of information and processes across the organization, uniting Passport with claims management, document management, accounts payable, and other systems

Passport® Product Collateral

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