Re-Inventing Training Services
When companies invest in an enterprise software solution, selection of the right product is just one driver of project success. Ensuring that the project team, administrators, report writers, and end users are able to effectively utilize and support the system is just as important as the technology itself. Training provides the necessary foundation for success by informing smart system design during implementation and driving rapid user adoption once the system goes live.
Recognizing the importance of training to support clients’ success, Datacert has a dedicated in-house training organization, the Datacert Learning Institute. The Datacert Learning Institute provides a comprehensive and holistic approach to training and learning support throughout each customer’s partnership with Datacert. With unique and inventive services like training subscriptions and dial-for-training live learning support, the Datacert Learning Institute is re-inventing training for the Enterprise Legal Management (ELM) industry by providing each client with:
- Holistic support for their training needs throughout their Datacert relationship
- The right level of training, at the right time, to the right audience
- Learning options tailored to their specific requirements – not a “one size fits all” program
- A variety of training delivery options to support varied learning styles and educational needs
The Datacert Learning Institute offers a wide range of training services to meet the requirements of clients of various sizes and with a variety of implementation goals. Clients can receive standard training or Datacert can develop custom training that is appropriate for a client’s specific needs, which can incorporate a client’s unique Passport® configuration and business processes. To support different learning styles, Datacert leverages a diverse set of training delivery methods, such as instructor-led courses, computer-based training (CBT), live training support, and train-the-trainer services.
Datacert Learning Institute offerings include:
Because Passport® is a powerful technology platform that supports the unique and complex needs of the largest companies in the world, each client’s implementation and configuration is different. The Datacert Learning Institute’s services include the ability to consult with clients to fully assess their Passport configuration and training needs and to build an appropriate training program for their users through instructional and curriculum design.
Datacert can also customize training content and curriculum, including course materials, computer-based training (CBT), documentation, and “how to” animations, to reflect a client’s specific Passport configuration. This can include ongoing support by the Datacert Learning Institute team to maintain all custom training materials and keep them up-to-date with the changes a client makes to its Passport system over time.
The Datacert Learning Institute is a full-time team of software training professionals with over 30 years of ELM software training experience. These training experts are skilled in the planning, development, customization, and delivery of all aspects of training and, to date, have trained more than 5,000 Passport® users. The Datacert Learning Institute team is fully-invested in maximizing the user adoption and success of each client’s Passport solution by serving as a learning support partner throughout the client’s relationship with Datacert.