Did you know…?

  • Datacert’s management team has 230+ combined years of industry experience
  • Datacert has 11 offices across North America, Europe, and Asia-Pacific
  • Each month over half a billion dollars’ worth of invoices are processed through Datacert's system

Datacert Infographic

 

Did you know?

  • 70% of Passport clients are Fortune /Fortune Global 500 companies
  • 100% of AmLaw 200 firms are Datacert customers
  • Datacert has customers in 140+ countries

GRC Award

Datacert Receives
GRC 20/20 2013 Value Award

» More

 

Upcoming Events

Spotlight - ACC Value Challenge

ACC

MMC Legal leveraged new technology in pursuit of innovation and improved metrics. The department recently completed a global implementation of Datacert’s Passport system for e-billing and matter management, and has transferred over 85 percent of its outside legal spend to the system.

» Read More

 
Datacert Has a Global Network of More Than 50 Partners

Partner Spotlight - Huron Legal

Huron Legal Named Datacert's 2013 Partner of the Year

Read more and watch the video »

Datacert Partner of the Year

 

Did you know?

Datacert has completed more than 400 software implementations worldwide and has the following certifications:

  • SOC 1 Type 2 Audited
  • ISO/IEC 27001
  • CSSEC/TSIA
  • FISMA
  • Safe Harbor

Support and Learning Contacts

Corporate Support:
(800) 770-8162

Law Firm Support:
(800) 770-5121

Datacert Learning Institute:
(855) 258-0196

Re-Inventing Training Services

Datacert Learning Institute

When companies invest in an enterprise software solution, selection of the right product is just one driver of project success.  Ensuring that the project team, administrators, report writers, and end users are able to effectively utilize and support the system is just as important as the technology itself.  Training provides the necessary foundation for success by informing smart system design during implementation and driving rapid user adoption once the system goes live. 

Recognizing the importance of training to support clients’ success, Datacert has a dedicated in-house training organization, the Datacert Learning Institute. The Datacert Learning Institute provides a comprehensive and holistic approach to training and learning support throughout each customer’s partnership with Datacert.  With unique and inventive services like training subscriptions and dial-for-training live learning support, the Datacert Learning Institute is re-inventing training for the Enterprise Legal Management (ELM) industry by providing each client with:

  • Holistic support for their training needs throughout their Datacert relationship
  • The right level of training, at the right time, to the right audience
  • Learning options tailored to their specific requirements – not a “one size fits all” program
  • A variety of training delivery options to support varied learning styles and educational needs

The Datacert Learning Institute offers a wide range of training services to meet the requirements of clients of various sizes and with a variety of implementation goals.  Clients can receive standard training or Datacert can develop custom training that is appropriate for a client’s specific needs, which can incorporate a client’s unique Passport® configuration and business processes.  To support different learning styles, Datacert leverages a diverse set of training delivery methods, such as instructor-led courses, computer-based training (CBT), live training support, and train-the-trainer services. 

Datacert Learning Institute offerings include:

  • Project kickoff orientation day – Includes an introduction to ELM concepts and Datacert’s implementation methodology, and a training needs assessment to identify the best learning path for each client
  • Subscription services – A range of subscription-based services, such as on-demand CBT modules, “how to” animations, live training support, and annual on-site training and documentation maintenance, provide continuous post-go-live learning opportunities
  • On-demand learning materials – Self-serve access to “how to” animations, CBT courses, and training guides from within the Passport application provide training as-needed
  • Live learning support – Phone access to Datacert training professionals to assist with the ad hoc training needs of end users, system administrators, and system designers
  • Training project management – Datacert can manage the complete training program, eliminating the need for the client to dedicate any of its own resources
  • Passport certification – Available for Passport users, technical staff, and trainers to guarantee a high level of Passport proficiency
  • Training assessment and remediation – Consulting services to identify and remediate gaps in Passport user proficiency

Why invest in Passport training?

  • Accelerates software ROI
  • Informs smart system design
  • Reduces the learning curve and drives user adoption
  • Supports change management
  • Improves productivity and consistency of software utilization

Who Benefits from Passport Training?

  • Implementation project team members in business and technical roles
  • Power users and administrators
  • System designers
  • All end user roles
  • Client trainers
  • Report writers

Because Passport® is a powerful technology platform that supports the unique and complex needs of the largest companies in the world, each client’s implementation and configuration is different.  The Datacert Learning Institute’s services include the ability to consult with clients to fully assess their Passport configuration and training needs and to build an appropriate training program for their users through instructional and curriculum design. 

Datacert can also customize training content and curriculum, including course materials, computer-based training (CBT), documentation, and “how to” animations, to reflect a client’s specific Passport configuration.  This can include ongoing support by the Datacert Learning Institute team to maintain all custom training materials and keep them up-to-date with the changes a client makes to its Passport system over time.

The Datacert Learning Institute is a full-time team of software training professionals with over 30 years of ELM software training experience.  These training experts are skilled in the planning, development, customization, and delivery of all aspects of training and, to date, have trained more than 5,000 Passport® users.  The Datacert Learning Institute team is fully-invested in maximizing the user adoption and success of each client’s Passport solution by serving as a learning support partner throughout the client’s relationship with Datacert.